Camera Server No Connection and Test Phone

Problem: Issue #1 was the customer could not see cameras on phone app. Issue #2 was customer desk phone powers up but has no functionality.

Solution: Test camera server, cable run and connectivity at network rack. Also, test power to desk IP phone and internet connectivity.

Upon accessing camera room I noticed an error message onscreen. There is power to camera server so now to test at the rack.

There were many unlabeled cables here so it took a while to test. I toned and probed all around a signal was found.

Found the culprit to be a broken ethernet cable end. It did not click into place when installed and wiggled out periodically.

Replaced the broken Ethernet cable with a new one. Camera server is now functional and customer can see all feeds. Buttoned up view.

Staff member mentioned desktop phone no longer calls out but it does power on.

I performed a cable test from phone the rack. The test passed which shows connectivity.

I connected my laptop to the same port as the phone to get an idea of speed. This speed is consistent with this phone's requirements.

After a manual phone reboot, I noticed the phone went into a reboot status. Hopefully this will fix the issue.

The phone update was auto-aborted about halfway through. The only way out was to click 'ok'.

I accessed the knowledge base for this model. This is a known bug present in these phones. The only suggestion was replacement.